Warranty

Please Note:**Streakwave Wireless, Inc. facilitates the return of defective items to the manufacturer according to manufacturer's policies. Streakwave is not responsible for any return or warranty actions taken by the manufacturer.

Go to My Orders under My Account. Select the order containing the item(s) to be returned. Complete the form and submit. For any questions, please contact RMA@streakwave.com.

Baicells handles all RMA’s direct.

You can find their RMA instructions here. https://na.baicells.com/warranty/#:~:text=(%E2%80%9CBaicells%20Technologies%E2%80%9D)%20warrants,of%20the%20original%20retail%20purchase.&text=We%20will%20not%20be%20liable,the%20failure%20of%20this%20product.

Bridgewave handles all RMA’s direct.

You can find their RMA instructions here. https://bridgewave.com/support/

Streakwave Wireless, Inc. facilitates the return of defective items to the manufacturer according to manufacturer's policies. Streakwave is not responsible for any return or warranty actions taken by the manufacturer.

A Cambium RMA number is required prior to processing your warranty request. To obtain a Cambium RMA number, please visit their Support Portal.

Go to the http://support.cambiumnetworks.com. You will need to create a Single Sign On (SSO) account login and then a ticket can easily be opened. Once logged into your account, click on the "Submit a Request" button in the upper right hand corner and you will be provided a drop down menu to start the process.

Once you have received a Cambium RMA number, please submit the Streakwave RMA form.

Cradlepoint handles all RMA’s direct.

You can find their RMA instructions here.https://customer.cradlepoint.com/s/article/How-can-I-get-an-RMA-replacement

EnGenius handles all RMA’s directly.

EnGenius Technologies, Inc. (USA)
1580 Scenic Ave.
Costa Mesa, CA 92626

Toll Free: 888-735-7888 EXT 815
Tel: 714-432-8668 EXT 815
Fax: 714-432-8667

What information will be required?

• Serial Number
• Product Part Number
• Detailed description of the problem

Submit the EnGenius RMA here

GammaElectronics handles all RMA’s direct.

You can find their RMA instructions here.https://www.gammaelectronics.net/warranty/

Grandstream requires a support ticket for all warranty issues:

Please contact Grandstream Support to obtain your support ticket:
https://helpdesk.grandstream.com/

Once they have issued you a support ticket, please complete our Streakwave RMA web-form including the support ticket number and we will be able to help facilitate the warranty request. To view Grandstream's warranty document, click here.

IT ELITE handles all RMA’s directly.

For the online RMA form or for further assistance please email warranty_usa@itelite.net

Streakwave Wireless, Inc. facilitates the return of defective items to the manufacturer according to manufacturer's policies. Streakwave is not responsible for any return or warranty actions taken by the manufacturer.

Go to My Orders under My Account. Select the order containing the item(s) to be returned. Complete the form and submit. For any questions, please contact RMA@streakwave.com.RMA@streakwave.com.

Streakwave Wireless, Inc. facilitates the return of defective items to the manufacturer.

To Process: Follow these steps:

1. Fill out our online RMA form
2. Streakwave will then contact Laird on behalf of the customer, requesting RMA #
3. Direct RMA # from Laird will be sent to customer. Customer will ship defective item directly to Laird’s return department. (Address will be provided on a per return basis) Product is inspected and either repaired or replaced according to Laird’s standard warranty policy.

Ligowave handles all RMA’s directly.

Streakwave Wireless, Inc. facilitates the return of defective items to the manufacturer according to manufacturer's policies. Streakwave is not responsible for any return or warranty actions taken by the manufacturer.

A Ligowave RMA number is required prior to processing your warranty request. To obtain a Ligowave RMA number, please visit their Support Portal at http://support.ligowave.com.

Once you have received a Ligowave RMA number, please submit the Streakwave RMA form.

MetaGeek handles all RMA’s directly.

Call 877-850-8152, toll-free (US) to get a RMA #

Or send an email directly to: http://www.metageek.net/support

99% of all MikroTik boards that are returned for RMA are found to work properly upon inspection. Please make sure you verify the boards are defective before requesting an RMA. Products that are returned to MikroTik for warranty service and are classified as "No problem found" or when the problem could not be duplicated will generate a MikroTik assessed $50 per board inspection fee and the original product returned at owner's expense.

As a MikroTik Distributor Streakwave Wireless Inc will facilitate warranty returns to the manufacturer but does not provide any additional warranty coverage or exchange service for these products.

To reduce the possibility of the $50 per board "No problem found" inspection fee from being assessed a Technical Support Ticket with supporting documentation as provided by MikroTik will be required before a return authorization can be issued.

The MikroTik support policy and support request instructions are stated at http://www.mikrotik.com/support.html

MikroTik Troubleshooting Tips:

If your router is running an older software version than the latest one which can be downloaded from http://www.mikrotik.com/download.html. Once upgrade to the latest version, then send the supout.rif file made after the upgrade.

If there are problems with a wireless connection.

1. check that the antenna connector is connected to the 'main' antenna connector
2. check that all screw connectors are tight
3. check that there is no water or moisture in the cable and that there has never been water in the cable (replace the cable if needed)
4. check that the default rate settings for the radio are being used (use '/system reset' as a final resort -- you must be connected to the console or have keyboard and monitor attached to the router)

Some things to check before returning an item:

• MikroTik: Attempt a factory reset by holding the reset switch down for 10 seconds immediately after powering the device. Check routerboard.com for specific instructions for your particular device.

• MikroTik: Attempt a NetInstall following the instructions on the MikroTik Wiki at http://wiki.mikrotik.com.

• MikroTik: Make sure you are accessing the device from the non-PoE port. Many default configurations include firewalls that will make the unit invisible on the ether1 port for multi-port units.

Many RouterOS questions are already answered, please look at:

http://wiki.mikrotik.com - How To and Application Examples
http://www.mikrotik.com/docs/ros/2.9/ - Documentation
http://forum.mikrotik.com - Search the user forum for help

Mimosa handles their warranty returns directly.

Please contact support@mimosa.com or visit Mimosa Networks's RMA page for more information.

Netonix will handle your warranty request directly.

Please submit their web form here: https://rma.netonix.com/

Streakwave Wireless, Inc. facilitates the return of defective items to the manufacturer according to manufacturer's policies. Streakwave is not responsible for any return or warranty actions taken by the manufacturer.

Go to My Orders under My Account. Select the order containing the item(s) to be returned. Complete the form and submit. For any questions, please contact.RMA@streakwave.com.

PolyPhaser handles all RMA’s direct.

For the online RMA form or for further assistance please go to http://www.transtector.com/customerservice.

Transtector handles all RMA’s direct.

For the online RMA form or for further assistance please go to http://www.transtector.com/customerservice.

Platinum Tools handles all RMA’s direct.

You can find their RMA instructions here.https://www.platinumtools.com/support/rma-request/

SAF's Return & Repair Procedure:

SAF provides a comprehensive product support service. To obtain assistance, a customer should see to first resolve all nonfunctioning products with SAF's support team, which may be contacted at techsupport@saftehnika.com <support@saftehnika.com">SAF Support</support@saftehnika.com">

For North American customers, standard hours are:

Monday to Friday 8:00 a.m. to 5:00 p.m. Mountain Time (GMT-7hrs).

Shipping to SAF:

If the failure of a SAF manufactured product cannot be resolved remotely, it will be given a Return Materials Authorization ("RMA")number and should be returned to SAF by completing the RMA form at SAF RMA web-form and then shipping the nonfunctioning product in its orginal packaging (or packaging providing a similar level of protection) to one of the facilities below:

All North American customers should ship their products to:

SAF North America, LLC
3250 Quentin Street, Unit 128
Aurora, Colorado 80011
U.S.A.
(720) 502-0728

Shireen’s Product Return Policy
If you are not fully satisfied with any product purchased from Shireen Inc. you may receive a prompt replacement or refund, subject to the terms and conditions outlined below.

IMPORTANT: Before returning any item for credit or under warranty repair, you must obtain a Return Merchandise Authorization (RMA) number by filling out this RMA form. Products will not be accepted without an RMA number.

30 Day Guarantee: Shireen Inc. offers 30-day full satisfaction guaranteed to all customers. If you are not fully satisfied with the product you may be eligible for full refund or product replacement subject to the terms below:

1. Product was purchased from Shireen no more than 30-day prior to the return request.

2. All shipping charges associated with returned items are non-refundable.

3. Products are returned in their original condition along with any associated packaging, accessories, mounting hardware and manuals. Any discrepancy could result in a delay or partial forfeiture of your credit.

4. The product is not opened or tampered with.

Unfortunately Shireen cannot issue credits for:

1. Products not purchased from Shireen directly. If you purchased from a reseller or distributor you must contact them directly for return instructions.

2. Damaged items as a result of misuse, neglect, or improper environmental conditions.

3. Products purchased direct from Shireen more than 30 days prior to a product return request.

4. Products opened or tampered with.

To return any product under 1 year warranty for repair/replacement, follow the RMA procedure.

Teletronics handles all RMA’s directly

Please contact Teletronics directly: http://www.teletronics.com/RMA.html

Teltonika handles all RMA’s direct.

Teltonika offers post-sales support via 2 online sources.https://teltonika-networks.com/after-sales-support-service/

1. Wiki Knowledge Base: https://wiki.teltonika-networks.com/view/Main_Page The Wiki knowledge base is full of information and related articles that answer the mass majority of product and technical questions.

2. Crowd Support Forum: https://community.teltonika-networks.com/ The Crowd Support Forum is an open community forum where Teltonika users ask and answer product and technical questions and assist each other in resolving other general related issues.

Tycon Power Systems handles all RMA’s directly.

Please submit their web form here: https://tyconsystems.com/resources/rma-request

Ubiquiti handles all RMA’s directly.

Ubiquiti warranty concerns are handled through their RMA portal. Please submit the RMA request here: https://rma.ui.com/submit

Streakwave Wireless, Inc. facilitates the return of defective items to the manufacturer according to manufacturer's policies. Streakwave is not responsible for any return or warranty actions taken by the manufacturer.

Go to My Orders under My Account. Select the order containing the item(s) to be returned. Complete the form and submit. For any questions, please contact RMA@streakwave.com.

Streakwave Wireless, Inc. facilitates the return of defective items to the manufacturer according to manufacturer's policies. Streakwave is not responsible for any return or warranty actions taken by the manufacturer.

Go to My Orders under My Account. Select the order containing the item(s) to be returned. Complete the form and submit. For any questions, please contact RMA@streakwave.com.