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Ubiquiti RMA process:

**Ubiquiti handles all RMA’s directly.

Some things to check before returning an item:

  • Ubiquiti: After the unit is booted, hold down the reset switch for 10 seconds to reset it to factory defaults. Follow the manufacturer's instructions to reconfigure it.

Effective immediately, customers will no longer be able to use paper RMA forms. All RMAs must be submitted digitally online here: