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SAF Warranty process:

SAF's Return & Repair Procedure:

SAF provides a comprehensive product support service. To obtain assistance, a customer should see to first resolve all nonfunctioning products with SAF's support team, which may be contacted at techsupport@saftehnika.com SAF Support

For North American customers, standard hours are:

Monday to Friday 8:00 a.m. to 5:00 p.m. Mountain Time (GMT-7hrs).

Shipping to SAF:

If the failure of a SAF manufactured product cannot be resolved remotely, it will be given a Return Materials Authorization ("RMA")number and should be returned to SAF by completing the RMA form at SAF RMA web-form and then shipping the nonfunctioning product in its orginal packaging (or packaging providing a similar level of protection) to one of the facilities below:

All North American customers should ship their products to:

SAF North America, LLC
3250 Quentin Street, Unit 128
Aurora, Colorado 80011
(720) 502-0728