By submitting this form you acknowledge and agree that Streakwave's Terms And Conditions govern this return.
Product Returns for Refund or Warranty:
All products being returned under this RMA must be shipped PREPAID. If the repair
is under warranty, Streakwave will return the product to the customer, within the
continental US, using Ground Service at no charge. Expedited shipping methods, international
shipping costs, custom fees, and duties are the sole responsibility of the customer.
For non-warranty return the customer is responsible for all related shipping costs.
ALL products being returned for credit must be in the original box with all accessories
and in NEW, UNUSED condition with the FACTORY SEAL INTACT. To ensure that the product
remains in returnable condition, do not use the product box as the shipping box.
You must repackage in another box with appropriate packing materials . Contents
of the package not matching the information on the RMA form will be cause for return
of ALL equipment. Items being returned for a sales credit are subject to a restocking
fee of up to 25% or may be refused for refund subject to Streakwave return policy
and terms of sale.
Your request for an RMA number will be issued within 72 hours of receipt of this request form or you will be contacted for more information. You must be issued an RMA number before returning goods. If you have questions please contact us: RMA@streakwave.com
Shipment Damage or Error
If you are submitting notice of a shipment error please indicate the product actually
received in the space(s) provided on the RMA form. Please indicate what product
was expected as well as any other pertinent details in the notes section of the
form. If you are reporting a shipment that was damaged in transit please specify
the extent of damage and indicate which items were damaged or missing in the space(s)
provided on the RMA form. In the event of shipment damage please save all packaging
materials and send pictures of the shipment box as well as any damaged product to
Processing for your shipment damage or error report will occur as quickly as possible and generally the same day if it is submitted prior to 4PM EST. If you are reporting shipment damage please do not wait for processing notification to send pictures of the damaged product and packaging. If you have additional questions please contact us.