| What services are included with UniFi Elite? | - Premium phone support with a UniFi expert - available 8-5 PM MST Monday-Friday.
- Advanced RMA shipment - if any device fails, we’ll replace it with shipping at no additional cost. It’s quick and easy to do with Elite.
- Elite licenses can be renewed after year one for extended warranty and continued premium service. |
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| How do I contact for Premium support? | Call 866.ELITE85 (866.354.8385). You will be asked to provide your Customer ID. |
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How do I contact for Advanced RMA shipment? | - Call 866.ELITE85 (866.354.8385). You will be asked to provide your Customer ID.
- Fill the RMA form (https://www.ubnt.com/support/rma/) with our support team.
- We will send you a new device at no additional cost.
- Adopt new device in UniFi Controller, automatically restore settings and statistics.
- Send the defective device back to UBNT. |
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| How do I contact for warranty questions? | Send an e-mail to rma@ubnt.com |
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| How can I purchase UniFi Elite licenses? | Elite licenses are available with purchase of new devices through Streakwave. |
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What products are eligible for Elite licenses? | All 2nd-generation and 3rd-generation UniFi Access Points:
- UAP-AC-LITE
- UAP-AC-LR
- UAP-AC-PRO
- UAP-AC-EDU
- UAP-AC-M
- UAP-AC-M-PRO
- UAP-AC-IW
- UAP-AC-IW-PRO
- UAP-HD
- UAP-SHD
- UAP-XG
- All UniFi Switch Models
- All UniFi Security Gateway Models
* Tier 1 for products up to $250
* Tier 2 for products between $250 - $500
* Tier 3 for products between $500 - $1000
* Tier 4 for products $1000+ |
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| Which version of Controller is required by Elite Device? | You have to install UniFi Controller 5.6.27 and enable Cloud Access in Controller Settings to get Elite Support. |
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How do I check if the purchased Elite device license is activated? | - Install UniFi Controller version 5.6.27 or later
- Make sure you have enabled Cloud Access in your UniFi Controller
- Adopt your device to UniFi Controller
- You will see Elite badge next to your device icon
- You can find license start and end dates in Elite section of Elite Device Property Panel in UniFi Controller |
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| How do I find Customer ID? | You can find your Customer ID in Elite section of Elite Device Property Panel in UniFi Controller. |
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| Is UniFi Elite available outside the US? | Not currently - we hope to be able to make our Elite service available in more regions in the near future. |
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