Wiligear RMA process:

**Wiligear handles all RMA’s direct.

Our warranty policy may be found here.

If you need to return a product, please fill out our RMA Form. You must be logged in to the site before you can start the RMA process. You can check the status of your returns from your account page.

All refunds will be credited at lesser of current market value or purchase price. All returns for credit are subject to a 15% restocking fee. Note that shipping costs are not refundable.

Products will not be accepted for return, whether for exchange or credit, unless prior authorization is obtained. Returns for credit must be received within 30 days of the original invoice date. Beyond this period, product may only be exchanged if currently under warranty. After 30 days from the original invoice date, most products must be exchanged with the manufacturer. Please contact a Wiligear representative or consult the product listings on our website for further warranty information.

All products must be returned in their original packaging with all software, power units, cabling and other items intact, or else will not be able to be returned for credit. Advance replacement RMA's will be charged accordingly if returned without above items.

Some products are supported directly through the manufacturer and must be returned accordingly.

RMA numbers are valid for a maximum of 15 days.

When returning an item, it is important that you return it with all accessories, manuals, cables, etc., in order to receive a credit or exchange unless other specified. Items returned without all accessories or items which are defaced will be subject to a minimum 15% restocking fee.

Please package your return item in a shipping box with appropriate packaging. If you are not sure how to package an item for safe shipping, please consult a local shipping company or a Wiligear representative. Products being returned in an envelope or with insufficient packaging will be refused and your warranty will be voided.

Please place the RMA number on three sides of the outside of the shipping box before returning it to us. Please insure the return for the proper value amount. Failure to do so may void the warranty if damage occurs during shipment.

For customers outside the EU, please send all RMA packages to:

Wiligear Returns
138 Mountain Brook Dr
Canton, GA 30115
USA

For customers inside the EU, please send all RMA packages to:

Wiligear Returns
Veiveriu 150 - IIIa.
46391 Kaunas
Lithuania