Ubiuiti RMA process:

**Ubiquiti handles all RMA’s direct.

Who to Contact for an RMA?

There are 2 ways to discuss any technical difficulties and request an RMA #:

1. Call our Technical Support Center at 408-942-1153
2. Or email our RMA Department at support@ubnt.com with the required information.

What information will be required?

• Customer name, contact information, and shipping information
• Date of Purchase (We may request a copy of the invoice as proof of purchase in certain, limited circumstance)
• Problem Description
• MAC Address of each unit
• Troubleshooting actions taken so far

Download the Ubiquiti Warranty and RMA info here