Tranzeo RMA process:
**Tranzeo Wireless handles all RMA’s direct.
Who to contact for an RMA?
To discuss any technical difficulties and request an RMA #:
- Fill out the online RMA Request Form Click Here
- Or call the Tranzeo Technical Support Center at 604-460-6002
1. Items covered by a 3 Year Labor / 5 Year Parts Warranty (total coverage 5 years from Tranzeo)
All Tranzeo Wireless CPE, AP and backhaul radio products sold after January 1st, 2008 are warranted against defects in material and workmanship for a period of three years from date of sale, under normal use.
During the first 3 years of ownership, should a valid warranty claim arise, Tranzeo will repair or replace the unit at no cost to the user.
After the first 3 years, Tranzeo will further warranty the material and workmanship for an additional 2 years. During the 4th and 5th years of the warranty, there shall be no charge for parts and the Tranzeo will charge the prevailing shop rate to repair the unit, to a maximum of 1/2 hour, should a valid warranty claim arise.