Tranzeo RMA process:

**Tranzeo Wireless handles all RMA’s direct.

Who to Contact for an RMA?

There are 3 ways to discuss any technical difficulties and request an RMA #:

1. Fill out the online RMA Request Form and email support@tranzeo.com
2. Call our Technical Support Center at 604-460-6002
3. Or email our RMA Department at rma@tranzeo.com

What information will be required?

• Dealer Username and Password
• Customer name/ID # and contact information
• Warranty Status (Data of purchase)
• Problem Description
• Part Number or Serial Number
• Troubleshooting actions taken so far

Warranty Info

1. Items Covered By a 3 Year Labor / 5 Year Parts Warranty (Total Coverage 5 Years)

All Tranzeo Wireless CPE, AP and Backhaul Radio products Sold After Jan 1st, 2008 are warranted against defects in material and workmanship for a period of three years from date of sale, under normal use, with the exception of items listed in paragraphs (2) , (3) and (4).

During the first 3 years of ownership, should a valid warranty claim arise, Tranzeo will repair or replace the unit at no cost to the user.

After the first 3 years, Tranzeo will further warranty the material and workmanship for an additional 2 years. During the 4th and 5th years of the warranty, there shall be no charge for parts and the Tranzeo will charge the prevailing shop rate to repair the unit, to a maximum of 1/2 hour, should a valid warranty claim arise.

Download the Tranzeo Warranty and RMA info here