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Proxim RMA process:
**Proxim handles all RMA’s direct.
Who to Contact for an RMA?
There are 2 ways to discuss any technical difficulties and request an RMA #:
- Start an online support ticket or RMA Request - Click Here
- Call our Technical Support Center at Phone Support
Phone Support
| Location |
Technical Support |
Business Hours |
(UTC/GMT) |
| USA and Canada |
+1-866-674-6626 |
8:00 a.m. to 6:00 p.m. M-F PDT |
(UTC/GMT -7 hrs) |
|
+1-408-542-5390 |
8:00 a.m. to 6:00 p.m. M-F PDT |
(UTC/GMT -7 hrs) |
| APAC |
+91 40 23115490 |
9:00 a.m. to 6:00 p.m. M-F IST |
(UTC/GMT +5:30 hrs) |
| EMEA |
+1-408-542-5390
(options 1 then 1) |
8:00 a.m. to 5:00 p.m. M-F CEST |
(UTC/GMT +2 hrs) |
Procedure for Contacting LAN Support:
- Wireless LAN Queries should be first directed to your local supplier.
- All Wireless LAN Customers are entitled to have 30 days free customer support. Please note that all ORiNOCO Support Requests which are outside of the 30-day free support time will be charged a fee of $25.00 (US Dollars) per incident.
- If your system has an internal, built-in, mini-PCI device and enumerated by your system as being "ORiNOCO", then please contact your system vendor's Technical Support for assistance, since this card is not supported by Proxim.
- Please note that Proxim is unable to support or warrant any equipment that has been modified, whether this modification is physical, or if third-party software codes have been loaded on the device. The following are two examples:
- Drilling an RG, BG, or USB case to install an external antenna
- Loading Airport or Karlnet software on an RG-1000
Please be sure to include the model and possibly the serial number of the product in question. The serial number should be on the product and conform to the following format: ##UT######## or ##R7########.
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