Mikrotik RMA process:

99 percent of all Mikrotik boards that are returned for RMA are found to not be defective. Please make sure you verify the boards are defective before requesting an RMA.

The Mikrotik support policy and support request instructions are stated at http://www.mikrotik.com/support.html

If your router is running an older software version than the latest one which can be downloaded from http://www.mikrotik.com/download.html, your problem might have been fixed already. Therefore upgrade to the latest version and see if it helps, then send the supout.rif file made after the upgrade.

Many RouterOS questions are already answered, please look at:

http://wiki.mikrotik.com - HowTo and Application Examples
http://www.mikrotik.com/docs/ros/2.9/ - Documentation
http://forum.mikrotik.com - Search the user forum for help

If there are problems with a wireless connection.

1. check that the antenna connector is connected to the 'main' antenna connector
2. check that all screw connectors are tight
3. check that there is no water or moisture in the cable and that there has never been water in the cable (replace the cable if needed)
4. check that the default rate settings for the radio are being used (use '/system reset' as a final resort -- you must be connected to the console or have keyboard and monitor attached to the router)

Mikrotik Repair process:

RouterBOARD repair manuals - you can download them on links below. It should help you to locate problems and fix the boards that are out of warranty (we give RMA only for boards which have a factory fault and are under warranty). We can also provide components for repair, if necessary.