RADWIN RMA process:

Updated 06/2011

**RADWIN handles all RMA’s direct.

Please follow these steps:

Customers that are experiencing technical problems with Radwin gear should contact RADWIN support center at 1-877-723-9468 option 2 to open a case and trouble-shoot the problem.

Radwin support center will determine the cause of the technical problem, and if there is an equipment failure, the RADWIN support center will verify that the equipment is under the manufacturer’s (RADWIN) 1-Year warranty and initiate an RMA request form to the customer.

The customer must complete and submit the RMA request form to RADWIN support center.

If the RMA request is approved, RADWIN support center will forward all case related information to RADWIN North America RMA Department who will contact the customer with RMA instructions, or any other required information as recommended by RADWIN support center.

Out-of-warranty repair requests will only get processed after receiving a purchase order from the respective distributor, based on current price list cost for the repair. RADWIN North America can only process purchase orders received from its partnered distributors.

Products will not be accepted for return or repair unless prior authorization is obtained. In all cases, including advanced RMA, the shipping cost associated with returning the equipment to RADWIN North America will be the customer’s responsibility. RADWIN North America will pay for shipping equipment to the customer. The RMA number must be clearly placed on the outside of the shipping box—failing to do so may result in additional delay of processing the RMA request.

All RMA equipment received for repair is shipped to RADWIN Corporate Headquarter in Israel on a Bi-Weekly basis. Repair time is approximately 10-14 days from the time the product is received. When shipping the repaired product to the customer, RADWIN North America RMA Department will notify the customer via e-mail and send tracking information. The case will then be closed.